Shipping & Orders

How do I change/cancel my order?

Please email us at help@undercover.store with your order number & requested changes. We fulfill our orders super quickly, but will do our best to make these happen!

Where do you ship from?

All of our orders are hand-picked, packed, and shipped with from our warehouse in Latvia, Europe. If you’re curious about transit times & shipping costs for your order, we recommend proceeding to checkout from your cart. You’ll be able to see all of our shipping methods, costs, and estimated transit times before you enter your payment details. For more information, please see our Shipping & Returns Policy here.

How quickly can you ship my order?

Once your order is placed, we’ll ship it within 1-2 business days. And once your special package has shipped, you’ll receive a shipping confirmation email with your tracking number.

How can I return/ exchange my order?

We hope you love Undercover products just as much as we do, but are sorry if it didn’t work out. If for some reason you’re not satisfied with the product you purchased from undercover.store, please see our Shipping & Returns Policy here. (Please note: this return policy only applies to purchases made on our site (https://undercover.store/).
If you purchased your product from another online site, retail store, or 3rd party reseller and want to proceed with a return, please contact them directly.

Undercover smartphone accessories questions

What is an Undercover iPhone camera cover?

An Undercover iPhone camera cover is a tool that block’s an iPhone’s camera. The iPhone 12 has both a front (selfie) camera and rear cameras. An iPhone 12 camera cover is necessary to prevent camera hacking. The iPhone 12 front camera cover ensures that the front camera is also secured in between selfies. The front and rear iPhone 12 camera covers are easily slid open for camera access. With this case, you decide when your camera is ready for use. When you’re done with the camera, slide the cover shut to turn the lights out.

What is an Undercover iPhone microphone cover?

An Undercover iPhone microphone cover is a tool that block’s an Iphone’s microphones. There are three key microphones on your iPhone, one next to your rear camera, second next to your front (selfie) camera, and the third one on the bottom of your iPhone, next to the charging port. The Undercover iPhone camera shutters cover the microphones next to rear and front (selfie) cameras, whilst the Undercover iPhone microphone shutter covers the bottom microphone.

Why doesn’t a regular webcam cover work on the iPhone?

First, a regular webcam cover isn’t sufficient for two reasons. First, standard webcam covers are designed horizontally. However, the iPhone 12 has a different camera placement orientation. A regular webcam cover would block other sensors on the iPhone. This would hinder functionality, such as preventing the use of Face ID. Undercover designed the iPhone privacy case with camera cover with functionality in mind so that you can use your iPhone the same way you always do. Second, a webcam cover or other privacy camera cover cases would only protect your cameras, whilst Undercover iPhone privacy case also allows you to cover your microphones.

Are your cases waterproof?

Our cases do not encase the entire phone and will not provide waterproof protection. If any water comes between the case and phone, we recommend removing the case and wiping down both surfaces before reapplying.

What is an Undercover iPhone camera cover?

A: An Undercover iPhone camera cover is a tool that block’s an iPhone’s camera. The iPhone 12 has both a front (selfie) camera and rear cameras. An iPhone 12 camera cover is necessary to prevent camera hacking. The iPhone 12 front camera cover ensures that the front camera is also secured in between selfies. The front and rear iPhone 12 camera covers are easily slid open for camera access. With this case, you decide when your camera is ready for use. When you’re done with the camera, slide the cover shut to turn the lights out.

What is an Undercover iPhone microphone cover?

A: An Undercover iPhone microphone cover is a tool that block’s an Iphone’s microphones. There are three key microphones on your iPhone, one next to your rear camera, second next to your front (selfie) camera, and the third one on the bottom of your iPhone, next to the charging port. The Undercover iPhone camera shutters cover the microphones next to rear and front (selfie) cameras, whilst the Undercover iPhone microphone shutter covers the bottom microphone.

Why doesn’t a regular webcam cover work on the iPhone?

A: First, a regular webcam cover isn’t sufficient for two reasons. First, standard webcam covers are designed horizontally. However, the iPhone 12 has a different camera placement orientation. A regular webcam cover would block other sensors on the iPhone. This would hinder functionality, such as preventing the use of Face ID. Undercover designed the iPhone privacy case with camera cover with functionality in mind so that you can use your iPhone the same way you always do. Second, a webcam cover or other privacy camera cover cases would only protect your cameras, whilst Undercover iPhone privacy case also allows you to cover your microphones.

Are your cases waterproof?

A: Our cases do not encase the entire phone and will not provide waterproof protection. If any water comes between the case and phone, we recommend removing the case and wiping down both surfaces before reapplying.

Can I recycle my old Undercover case?

A: Yes, our cases can be recycled as a #5 plastic.

Are Undercover cases compatible with MagSafe?

A: Yes, our cases are compatible with MagSafe.

How do I apply my Undercover Privacy Screen?

A: Nervous about installation? Don’t worry, we’ve included instructions along with a pre-application cleansing wipe for your phone's screen, a dust sticker, and a small microfiber cloth.

BEFORE YOU APPLY: We want your Undercover Privacy Screen to look amazing, just like your original phone screen. Be sure to follow the instructions and please note that Undercover Privacy Screen has a single use adhesive. We do NOT recommend removing the protector to realign or make adjustments once it has been applied. Doing so may cause dust particles to adhere to the adhesive which can cause bubbles or spots on the screen and can compromise the strength of the adhesive. Please take your time with cleaning the screen thoroughly before application and with aligning your protector properly. We recommend applying your Undercover Privacy Screen in a space with as little dust as possible. Our adhesive is strong for maximum staying power and once dust becomes lodged in it, it is very difficult to remove. If anything looks odd about your Undercover Privacy Screen, please let us know BEFORE you remove the protective backing. Send us a photo and we’d be happy to look into it. You can always reach out to us at help@undercover.store or use one of the contact forms available on our website.

PLEASE NOTE: Once a Glass protector has been removed from the protective backing we can no longer offer a return for a refund or deem the product to be defective. All Undercover glass products are covered under a one year warranty! Check out additional information about this here.

What size iPhone 12 do I have?

A: There are many iPhone Models out currently and it can be hard to keep up! We have compiled a list for the new iPhone 12 models. Take a look below to find out what iPhone 12 model you have: iPhone 12 - 6.1 inches - 2 cameras on the back iPhone 12 Mini - 5.4 inches - 2 cameras on the back iPhone 12 Pro - 6.1 inches - 3 cameras on the back iPhone 12 Pro Max - 6.7 inches - 3 cameras on the back

What is the case made of?

A: Our original phone cases are made out of polypropylene plastic. The case has a matte finish and does provide a decent grip, much more than a bare phone. For added protection, we recommend using it in conjunction with one of our glass screen protectors. The moving camera and microphone shutters are made out of durable …. plastic.

Can I charge my phone whilst using the Undercover case?

A: Yes, the microphone switch allows you to charge your phone whether the switch is opened or closed.

How much does an Undercover case weigh?

A: Our cases are .50mm in thickness and weigh less than … ounces.

How do I apply an Undercover case?

Step 1: Slide your phone into the top of your Undercover case. Step 2: Carefully snap in the bottom two corners. You’re all done! To remove, simply reverse the steps.

What should I do if my case becomes loose?

A: If your case becomes loose please contact us for assistance at help@undercover.store. Oftentimes this can occur from normal wear and tear over time due to the thinness of the material. We're always happy to take a look and evaluate your specific case though. We offer a 2-year warranty on all our phone cases. To make a claim, contact us to help@undercover.store You can see our Warranty Policy here.

What is an Undercover iPhone camera cover?

An Undercover iPhone camera cover is a tool that block’s an iPhone’s camera. The iPhone 12 has both a front (selfie) camera and rear cameras. An iPhone 12 camera cover is necessary to prevent camera hacking. The iPhone 12 front camera cover ensures that the front camera is also secured in between selfies. The front and rear iPhone 12 camera covers are easily slid open for camera access. With this case, you decide when your camera is ready for use. When you’re done with the camera, slide the cover shut to turn the lights out.

What is an Undercover iPhone microphone cover?

An Undercover iPhone microphone cover is a tool that block’s an Iphone’s microphones. There are three key microphones on your iPhone, one next to your rear camera, second next to your front (selfie) camera, and the third one on the bottom of your iPhone, next to the charging port. The Undercover iPhone camera shutters cover the microphones next to rear and front (selfie) cameras, whilst the Undercover iPhone microphone shutter covers the bottom microphone.

Why doesn’t a regular webcam cover work on the iPhone?

First, a regular webcam cover isn’t sufficient for two reasons. First, standard webcam covers are designed horizontally. However, the iPhone 12 has a different camera placement orientation. A regular webcam cover would block other sensors on the iPhone. This would hinder functionality, such as preventing the use of Face ID. Undercover designed the iPhone privacy case with camera cover with functionality in mind so that you can use your iPhone the same way you always do. Second, a webcam cover or other privacy camera cover cases would only protect your cameras, whilst Undercover iPhone privacy case also allows you to cover your microphones.

Are your cases waterproof?

Our cases do not encase the entire phone and will not provide waterproof protection. If any water comes between the case and phone, we recommend removing the case and wiping down both surfaces before reapplying.

What is an Undercover iPhone camera cover?

A: An Undercover iPhone camera cover is a tool that block’s an iPhone’s camera. The iPhone 12 has both a front (selfie) camera and rear cameras. An iPhone 12 camera cover is necessary to prevent camera hacking. The iPhone 12 front camera cover ensures that the front camera is also secured in between selfies. The front and rear iPhone 12 camera covers are easily slid open for camera access. With this case, you decide when your camera is ready for use. When you’re done with the camera, slide the cover shut to turn the lights out.

What is an Undercover iPhone microphone cover?

A: An Undercover iPhone microphone cover is a tool that block’s an Iphone’s microphones. There are three key microphones on your iPhone, one next to your rear camera, second next to your front (selfie) camera, and the third one on the bottom of your iPhone, next to the charging port. The Undercover iPhone camera shutters cover the microphones next to rear and front (selfie) cameras, whilst the Undercover iPhone microphone shutter covers the bottom microphone.

Why doesn’t a regular webcam cover work on the iPhone?

A: First, a regular webcam cover isn’t sufficient for two reasons. First, standard webcam covers are designed horizontally. However, the iPhone 12 has a different camera placement orientation. A regular webcam cover would block other sensors on the iPhone. This would hinder functionality, such as preventing the use of Face ID. Undercover designed the iPhone privacy case with camera cover with functionality in mind so that you can use your iPhone the same way you always do. Second, a webcam cover or other privacy camera cover cases would only protect your cameras, whilst Undercover iPhone privacy case also allows you to cover your microphones.

Are your cases waterproof?

A: Our cases do not encase the entire phone and will not provide waterproof protection. If any water comes between the case and phone, we recommend removing the case and wiping down both surfaces before reapplying.

Can I recycle my old Undercover case?

A: Yes, our cases can be recycled as a #5 plastic.

Are Undercover cases compatible with MagSafe?

A: Yes, our cases are compatible with MagSafe.

How do I apply my Undercover Privacy Screen?

A: Nervous about installation? Don’t worry, we’ve included instructions along with a pre-application cleansing wipe for your phone's screen, a dust sticker, and a small microfiber cloth.

BEFORE YOU APPLY: We want your Undercover Privacy Screen to look amazing, just like your original phone screen. Be sure to follow the instructions and please note that Undercover Privacy Screen has a single use adhesive. We do NOT recommend removing the protector to realign or make adjustments once it has been applied. Doing so may cause dust particles to adhere to the adhesive which can cause bubbles or spots on the screen and can compromise the strength of the adhesive. Please take your time with cleaning the screen thoroughly before application and with aligning your protector properly. We recommend applying your Undercover Privacy Screen in a space with as little dust as possible. Our adhesive is strong for maximum staying power and once dust becomes lodged in it, it is very difficult to remove. If anything looks odd about your Undercover Privacy Screen, please let us know BEFORE you remove the protective backing. Send us a photo and we’d be happy to look into it. You can always reach out to us at help@undercover.store or use one of the contact forms available on our website.

PLEASE NOTE: Once a Glass protector has been removed from the protective backing we can no longer offer a return for a refund or deem the product to be defective. All Undercover glass products are covered under a one year warranty! Check out additional information about this here.

What size iPhone 12 do I have?

A: There are many iPhone Models out currently and it can be hard to keep up! We have compiled a list for the new iPhone 12 models. Take a look below to find out what iPhone 12 model you have: iPhone 12 - 6.1 inches - 2 cameras on the back iPhone 12 Mini - 5.4 inches - 2 cameras on the back iPhone 12 Pro - 6.1 inches - 3 cameras on the back iPhone 12 Pro Max - 6.7 inches - 3 cameras on the back

What is the case made of?

A: Our original phone cases are made out of polypropylene plastic. The case has a matte finish and does provide a decent grip, much more than a bare phone. For added protection, we recommend using it in conjunction with one of our glass screen protectors. The moving camera and microphone shutters are made out of durable …. plastic.

Can I charge my phone whilst using the Undercover case?

A: Yes, the microphone switch allows you to charge your phone whether the switch is opened or closed.

How much does an Undercover case weigh?

A: Our cases are .50mm in thickness and weigh less than … ounces.

How do I apply an Undercover case?

Step 1: Slide your phone into the top of your Undercover case. Step 2: Carefully snap in the bottom two corners. You’re all done! To remove, simply reverse the steps.

What should I do if my case becomes loose?

A: If your case becomes loose please contact us for assistance at help@undercover.store. Oftentimes this can occur from normal wear and tear over time due to the thinness of the material. We're always happy to take a look and evaluate your specific case though. We offer a 2-year warranty on all our phone cases. To make a claim, contact us to help@undercover.store You can see our Warranty Policy here.